Frequently Asked Questions

Shipping & Delivery

How can I track my package?

The moment your Orange Label Studio order ships, we’ll send you a confirmation email with everything you need to follow its journey to you. Check your order details or the carrier’s site to see your package’s progress.

We take up to 7 business days to carefully prepare your order before it ships. During our busiest seasons, we might need a little extra time to ensure every detail is perfect.

While rare, occasional delays can happen - whether it’s payment verification, high demand for certain styles, or international customs taking a closer look. We’ll keep things moving as quickly as we can, and appreciate your understanding when timing needs to flex.
My tracking hasn't updated, what should I do?

If your tracking confirms delivery and you have not received your order, we suggest waiting 48 hours. Carriers can sometimes mark deliveries a bit early, and your package may still be en route.

If after 48 hours your package is still MIA, please contact us.
What about international duties/taxes?

International shipping charges will be calculated and displayed at checkout based on the delivery country. Depending on your country, duties may be prepaid or payable upon delivery.
Can I change my shipping address?

If your order is processing, you can change your shipping address before it ships.
Can I change my order?

International shipping charges will be calculated and displayed at checkout based on the delivery country. Depending on your country, duties may be prepaid or payable upon delivery.
What if my package is lost or damaged?

International shipping charges will be calculated and displayed at checkout based on the delivery country. Depending on your country, duties may be prepaid or payable upon delivery.

Returns

What is your return policy?

Orange Label Studio is dedicated to crafting pieces that become a lasting part of your wardrobe. To maintain our commitment to this philosophy, all purchases are final sale.

How we ensure your satisfaction:

  • All pieces are thoroughly inspected before shipping.
  • Detailed product descriptions and size guides to help you shop confidently.
  • A designated team to answer any of your pre-purchase questions.

In the unlikely outcome where your item arrives with a defect or damages, we'll make it right. Please contact us within 7 days of delivery at support@orangelabelstudio.com. To smoothen the process, please provide:

  • Photos of the defect/damage.
  • Your order number.
  • A brief description of the issue.

We'll provide a prepaid return label and process either:
✓ A full refund to your original payment method.
✓ Or a replacement if available.

Please note:

  • Original tags and packaging must be intact for defective item returns.
  • We are not responsible for the risk of loss or damage during return shipment. Any pieces not in the required condition will be returned to you.
  • Returns for defective pieces are always on us.
  • Once your return is delivered, please allow 5-7 business days for processing. We will email you a confirmation once your return has been processed.

We want to make sure you love your Orange Label Studio pieces. For any assistance, our team is always happy to help at support@orangelabelstudio.com.
Can I return or exchange an item if it doesn't fit?

All pieces from Orange Label Studio are final sale, so we don't accept returns or exchanges for sizing. We encourage you to:

  • Review our product description and detailed sizing guide before committing.
  • Email us at support@orangelabelstudio.com for fit advice.

Our tip: when in doubt, size up - our silhouettes are designed to drape elegantly.
Why are all sales final?

We're committed to creating with intention. We believe in crafting pieces that last - not just in your wardrobe, but in how they make you feel. Our final sale policy is a reflection and a promise to that intention. If you ever need guidance, we're here to help you choose with certainty.
When can I expect my return to be processed?

Once your return is delivered, please allow 5-7 business days for processing. We will email you a confirmation once your return has been processed. If you have not received an update within 10 business days, please contact us at support@orangelabelstudio.com.

Payment

What payment methods do you accept?

We accept all major credit cards (Amex, Visa, Mastercard), mobile payment methods (WeChat, Alipay) and Unionpay.
My payment won't process. What should I do?

If you are experiencing payment issues at checkout, we suggest you to contact your card issuer or bank for further assistance.